TerrainTech want you to have confidence in the way we treat every order you place, so we have a simple returns policy to put your mind at ease.
In the unlikely event that you are not satisfied with your purchase for any reason, we recommend that you contact us via email at firstname.lastname@example.org prior to sending items back, our returns address can be found at the bottom of this page.
Please note: Special order products and made to order products, including galvanised chassis and bulkheads are non-refundable / cancellable.
Unwanted or incorrectly ordered or unsuitable goods
Under the Consumer Contracts Regulations, you are free to cancel your your order and return unwanted goods within 30 days of delivery. These goods must be new and unused in their original packaging. Please ensure that the product boxes are not marked or defaced. You are entitled to a full refund (excluding original shipping expenses) and this will be issued to the original payment method. We ask you to take care when packing the items for return as we are unable to accept liability for goods damaged in transit and request that you use a method that is either a registered postal service, tracked or otherwise insured method. We reserve the right to refuse the return of unwanted goods outside the 30 day period.
Damaged or defective goods
Should you feel that your goods are damaged or defective in any way, you are entitled to return these to us within 30 days after your delivery, providing the goods are new and unused. We will issue a refund to the original payment card and provide recompense for postal expenses within reasonable limits upon the items return.
Failed goods under warranty
You are entitled to return at your cost and claim for items that have failed within their full warranty period after delivery to yourself. You have the option for a replacement product or a refund dependant on the decision of the manufacturer of the item. Faulty items will be accessed by the manufacturer and this may mean that you have to wait a little longer for their decision, which we will accept as the final decision regarding your claim. We cannot accept responsibility for returns that are damaged in transit and request that you use a registered postal service or an otherwise insured method.
TerrainTech Parts can advise that the warranty given by itself and the manufacturer covers only the item. Labour charges and any other associated costs are not covered.
Despatch of incorrect items
Occasionally the incorrect item may be sent to a customer. You are entitled to a full refund on return of the unit within 30 days after delivery, as long as the unit is new and unused. We will refund the postage of such items (within reasonable limits) or we can arrange a collection for you.
Goods that require exchange will be made where the item is available in stock, providing the unit has been returned new and unused. We will await the items return so that we may carry out a few checks in house to ensure the product is as originally despatched. If we are unable to provide an exchange, a full refund will be actioned to the original payment method used. We expect to credit or refund within 14 days from receipt of your goods. Credit card companies may take additional days to process your refund and we ask that you kindly allow an additional 10 – 14 days for this to appear on your statement from your card company.
If your exchange is urgent and you cannot wait for the return of your goods until being issued with your exchange items, we will will despatch your exchange items and make a charge for these.
We reserve the right to refuse a refund for the goods being returned if they are not new and unused, or if the item clearly shows signs of fitment, misuse and ill-treatment.
How do I return items?
We recommend that you contact us via email at email@example.com prior to sending items back, our returns address is:
TerrainTech Parts Returns
Devon EX13 7PW
Returns are normally processed within 7 working days, once the returned products have been received into our warehouse. Upon inspection of the returned product, TerrainTech Parts will issue a refund. In the unlikely event that an item is returned to us in an unsuitable condition, TerrainTech Parts reserves the right not to refund the item and arrange to send the item back to you at your expense.
If your return is large and cannot be returned via Royal Mail, please contact us. Our customer service team will be able to assist you.
If for any reason you are unsure which category to choose on our returns form, please email us at firstname.lastname@example.org.